Merchant Success Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Merchant Success Associate based in United States.

The Merchant Success Associate plays an important role in helping merchants grow, adopt best practices, and achieve long-term success. Working alongside Merchant Success Managers, this role combines proactive customer engagement with operational support and continuous improvement. You will help develop scalable programs, automations, and playbooks that enable teams to effectively support a growing merchant base. The position also involves consulting with merchants on subscription best practices, supporting renewals, and encouraging adoption of new features and resources. This is an ideal opportunity for a customer-focused professional looking to build experience in customer or merchant success without requiring prior enterprise success experience. You will work closely with a collaborative team and have a direct impact on merchant relationships, retention, and growth.