Procurement Manager

ABOUT RETELL AI

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.

Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.

We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.

Let's build the future together.

Recent recognition:

• No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026

• Top 50 AI Apps, a16z (2025)

• #3 Fastest-Growing Software Company, G2 Best Software Awards 2026

• Best Agentic AI Software, G2 Best Software Awards 2026

• #4 Fastest-Growing Software Vendor, Brex Benchmark 2025

• Enterprise Tech 30 Class of 2026, Nasdaq & Wing VC

• Top-Ranked Startup, Lean AI Leaderboard

• Backed by Y Combinator

ABOUT THE ROLE

We’re looking for a Procurement Manager to build and own procurement at Retell as we scale.

This is a high-ownership role for someone who is commercially sharp, analytical, and comfortable building things from scratch. You’ll own vendor selection, sourcing, negotiation, contracting, and ongoing vendor management across the company.

You’ll work closely with Finance, Legal, Engineering, IT, HR, and leadership to make sure we’re getting the best value from every major vendor and building a procurement function that can scale with the company.

KEY RESPONSIBILITIES

• Own procurement across the company, from sourcing through contracting and renewals

• Lead vendor selection, evaluation, and negotiation

• Manage strategic software, infrastructure, and other company spend

• Identify opportunities for cost savings and vendor consolidation

• Build procurement processes, policies, and approval workflows from scratch

• Partner with Finance and Legal on contracts, budgets, and vendor risk

• Track company spend and improve visibility into vendor costs

• Build strong relationships with key vendors and negotiate favorable terms

• Use automation and AI to make procurement faster and more efficient

• Help build the procurement function as Retell continues to scale.

YOU MIGHT THRIVE IF YOU

• Have 5+ years of experience in procurement, strategic sourcing, or purchasing

• Have strong vendor negotiation and contract negotiation experience

• Have owned meaningful company spend

• Have experience at a fast-growing technology company or startup

• Have experience with SaaS, software, or technical procurement

• Are highly analytical and comfortable working with spend data

• Can operate independently without much existing structure

• Have built procurement processes or functions from scratch

• Move quickly and avoid unnecessary bureaucracy

• Are a strong communicator and can work across Sales, Customer Success, Finance, Legal, Engineering, IT, and HR

JOB DETAILS

Cash: $165,000 - $205,000

Equity: 4-year vest / 1-year cliff

Location: Redwood City, California (Relocation support provided)

US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).

OTHER BENEFITS

• 100% coverage for medical, dental, and vision insurance

• $70/day DoorDash credit for breakfast, lunch, dinner, and snacks

• $200/month wellness reimbursement (gym, fitness classes, etc.)

• $300/month commuter reimbursement (gas, Caltrain, etc.)

• $75/month phone bill reimbursement

• $50/month internet reimbursement

COMPENSATION PHILOSOPHY

• Best offer upfront: Choose from three cash-equity balance options; no negotiation needed

• Top 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders

• High ownership: small teams, >$1M revenue per employee, and significant equity

• Performance-based: Offers tied to interview performance, not tenure or past salary

INTERVIEW PROCESS

1. Talent Screen — 15 min

2. Functional Interview — 45 min

3. Hiring Manager — 30 min

4. Final Interviews — 3 hrs