Scaled Customer Success Manager - Ads

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Scaled Customer Success Manager - Ads based in the United States.

The Scaled Customer Success Manager - Ads will lead customer success programs designed to help sellers maximize the value of advertising solutions across Amazon.
You will manage a broad customer portfolio through scalable, data-driven engagement strategies while maintaining a focused set of strategic 1:1 relationships.
The role combines customer success expertise, advertising knowledge, analytics, automation, and program design to improve adoption, retention, and expansion.
You will develop new frameworks and engagement programs where established playbooks do not exist, using customer and campaign data to guide decisions.
You will become a trusted expert in Amazon advertising, helping customers improve campaign performance, optimize budgets, and increase return on advertising investment.
Working cross-functionally, you will influence Support, Marketing, Product, and other teams while shaping the customer experience and education strategy.
This is a highly autonomous opportunity for someone who enjoys solving complex problems, experimenting with new approaches, and driving measurable portfolio-wide business outcomes.