Senior Engineering Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Engineering Support Engineer based in United States.

This role serves as a critical technical bridge between customers and the engineering teams responsible for building and maintaining a complex cybersecurity platform.
You will own Tier 3 technical escalations, leading deep investigations into challenging production issues and coordinating resolution across multiple teams.
The position combines customer-facing engineering, site reliability, application observability, incident response, and technical troubleshooting.
You will help strengthen platform reliability by identifying recurring failure patterns, improving monitoring, and turning production insights into lasting product improvements.
You will also contribute to technical documentation, mentor support engineers, and help establish scalable troubleshooting practices.
Working in a security-focused environment, you will collaborate closely with engineering, product, infrastructure, and customer experience teams.
This is an opportunity to apply deep technical expertise to systems where reliability, responsiveness, and security have a meaningful real-world impact.