Senior Manager, Customer Success Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Success Management based in United States.

This senior leadership role will help shape and scale Customer Success across Enterprise customer segments. You will lead and develop a high-performing team while building customer engagement strategies that strengthen adoption, retention, and growth. The position combines people leadership, operational excellence, data-driven decision-making, and strategic customer management. You will work closely with Sales, Product, Marketing, and other cross-functional leaders to create consistent yet segment-specific customer experiences. The role offers significant influence over processes, tooling, engagement models, and customer feedback loops. It is well suited to an experienced Customer Success leader who thrives in a high-volume, metrics-driven, and technically sophisticated environment.