Senior Manager, Knowledge Management Strategy & Enablement - Evernorth

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Knowledge Management Strategy & Enablement - Evernorth based in United States.

This role provides strategic leadership for the knowledge management function supporting Customer Operations and Coverage Review Operations.
You will lead a team responsible for creating, governing, maintaining, and continuously improving critical operational knowledge assets.
The position combines people leadership, knowledge governance, content strategy, operational readiness, and continuous improvement.
You will ensure information is accurate, accessible, actionable, and optimized for both employees and AI-enabled experiences.
Working across Operations, Training, Quality, Product, Technology, and Enablement, you will translate business needs into scalable knowledge solutions.
The role is instrumental in helping operational teams adapt quickly to business changes, new technologies, and evolving service requirements.
This is an opportunity to shape a sustainable knowledge management operating model while directly improving employee confidence, consistency, and operational performance.