Senior Manager of Customer Onboarding

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager of Customer Onboarding based in the United States.

This is a senior people-leadership role responsible for building and scaling a high-performing customer onboarding organization.
You will lead onboarding managers and own the quality, execution, and measurable outcomes of the onboarding experience.
Your work will directly influence software adoption, digital workflow competence, and payments utilization.
You will have significant ownership over playbooks, enablement programs, performance standards, and operating rhythms.
The role combines team development, customer enablement, operational improvement, and cross-functional collaboration in a fast-growing SaaS environment.
You will also have the opportunity to experiment with AI and technology-enabled workflows that accelerate time-to-value and improve customer satisfaction.
This is a build-focused opportunity for a hands-on leader who wants to shape both the team and the onboarding standard for a growing vertical SaaS market.