Senior Product Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Support Engineer based in United States.

This is a senior technical support role focused on solving complex security and networking challenges for enterprise customers. You will provide expert second-line consultation, independently diagnosing sophisticated issues and partnering closely with Engineering to reproduce and resolve problems. The role combines hands-on troubleshooting with customer advocacy, technical documentation, and continuous improvement. You will also help strengthen the wider support organization by mentoring engineers and developing advanced troubleshooting and case-management training. Working within a global Customer Success environment, you will use data, research, and deep technical knowledge to identify innovative solutions and influence product improvements. This is an opportunity to make a direct impact on customer outcomes while contributing to the evolution of secure, cloud-based networking technologies.