Senior Specialist, Team Lead Member Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Specialist, Team Lead Member Experience based in United States.

The Senior Specialist, Team Lead Member Experience serves as a functional leader for a member-focused operations team, providing day-to-day guidance, workflow coordination, and subject matter expertise. This role supports operational performance across onboarding, eligibility, account maintenance, and member service activities while ensuring consistent service standards. With no direct reports, the position combines team leadership, coaching, escalation management, and cross-functional coordination. The role also plays a key part in process improvement, automation, quality management, and operational scalability. Working closely with teams across Sales, Operations, Product, IT, and other business functions, the Team Lead helps translate operational needs into effective solutions. This is an opportunity to influence both team performance and the overall member experience within a collaborative, continuously evolving environment.