Senior Technical Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Engineer based in the United States.

This senior technical role is focused on solving complex customer challenges across enterprise software, cloud, and hybrid environments.
You will act as a trusted technical expert, diagnosing difficult issues and partnering closely with engineering and operations teams to drive resolution.
The position combines hands-on troubleshooting with technical leadership, knowledge sharing, and continuous improvement.
You will work across cloud services, databases, networks, APIs, integrations, authentication, and connected technologies.
Your expertise will help improve customer experiences while also influencing product quality, support processes, and future capabilities.
You will collaborate with global teams, mentor colleagues, and become a go-to resource for high-impact technical challenges.
This is an opportunity to deepen your technical and leadership skills while contributing to technology that supports critical infrastructure projects worldwide.