SeniorTechnial Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SeniorTechnial Support Engineer based in United States.

This role focuses on solving complex technical customer challenges across SaaS products, data connectors, integrations, and pipelines. You will own escalated technical cases from diagnosis through resolution while serving as a trusted technical partner to customers. The position combines customer-facing support with hands-on technical investigation, including APIs, data flows, code, and system behavior. You will also use agentic AI coding tools to investigate unfamiliar code, accelerate troubleshooting, and propose potential fixes. As automation handles more routine questions, you will focus on cases requiring deeper technical judgment and structured problem-solving. The role offers a remote environment with opportunities to influence product quality, support processes, and AI-assisted technical operations.