Sr Technical Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Technical Support Specialist based in United States.

This role is a senior escalation-level position supporting core software platforms used to manage waste collection, routing, and municipal fleet operations.
You will investigate complex customer issues involving data integrity, database behavior, scheduling, routes, geofences, and work orders.
The position combines advanced SQL analysis across SQL Server and MySQL with hands-on troubleshooting of fleet hardware and software integrations.
You will go beyond resolving individual tickets by identifying root causes and helping prevent recurring issues.
Working closely with frontline support and technical teams, you will investigate production problems and translate findings into clear, actionable solutions.
The role also offers opportunities to improve internal investigation tools, documentation, and support processes.
It is an ideal opportunity for a technically strong support professional who enjoys solving complex problems in a customer-facing environment.