Technical Product Analyst II

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Product Analyst II based in United States.

This is a mid-level, fully remote opportunity supporting customers and internal teams with complex software-related issues.
You will serve as a trusted technical resource, independently troubleshooting cases and guiding issues through resolution.
The role combines customer service, technical analysis, scripting, and product expertise across a software support environment.
You will manage escalated cases, hot-fix updates, and complex support requests while maintaining clear stakeholder communication.
Your work will directly contribute to service quality, faster issue resolution, and stronger internal product knowledge.
You will collaborate with technical teams, participate in triage and bug-scrub activities, and help improve troubleshooting practices.
The position also offers opportunities to mentor peers and become a go-to expert within your assigned product area.