AVMA Customer Service Representative - Professional Liability

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an AVMA Customer Service Representative - Professional Liability based in the United States.

This role provides frontline support to policyholders within a professional liability insurance environment.
You will respond to customer questions, investigate account issues, and provide clear guidance on coverage, claims, billing, and policy information.
The position combines customer service, insurance administration, problem-solving, and accurate data management.
You will handle inbound and outbound communications across phone, email, and chat while maintaining a professional and empathetic approach.
The role requires strong attention to detail and the ability to manage multiple requests in a fast-paced, service-focused environment.
You will collaborate with colleagues and escalate complex matters appropriately while contributing ideas that improve customer and team processes.
Success will be reflected in customer satisfaction, service quality, productivity, accuracy, and adherence to established standards.