AirwallexUK - London
3d
JobgetherPosted today
L2
Customer Support Manager
Customer Support Manager at Jobgether scores 40 out of 100 on AI centrality, which makes it a Level 2 role on this board.
Remote (US)Full-time
AI in this role
Lead a customer support team for GovTech SaaS solutions, utilizing data and AI tools to improve efficiency and self-service.
ai
customer-supportteam-leadershipprocess-improvementdata-analysisoperations-management
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Manager based in United States.
As a Customer Support Manager, you will lead a customer support team serving state and local government organizations through mission-critical GovTech SaaS solutions.
You will shape support operations, develop high-performing professionals, and establish standards that improve responsiveness, ownership, and customer satisfaction.
The role combines people leadership, operational management, data analysis, process improvement, and customer advocacy.
You will oversee case intake, prioritization, escalations, resolution, and cross-functional collaboration with Product, Engineering, Implementation, and Customer Success teams.
You will use support data and emerging technologies, including AI, to identify recurring issues, improve self-service, and increase operational efficiency.
Your insights will help leadership understand customer needs, product trends, operational risks, and opportunities for continuous improvement.
This is an opportunity to build a scalable, customer-focused support organization while contributing to technology that helps governments serve their communities more effectively.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Customer SupportTeam LeadershipProcess ImprovementData AnalysisOperations ManagementAI
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where team leadership was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where operations management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Support, Team Leadership, Process Improvement, Data Analysis, and Operations Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list — this role treats it as a required part of the job.
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