Customer Support Specialist - CAD

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist - CAD based in Canada.

The Customer Support Specialist will own a high-volume support window serving users across billing, subscriptions, product questions, bugs, and feature requests.
You will combine strong customer service skills with independent judgment to resolve complex billing and refund cases.
The role involves partnering closely with Product, Engineering, Finance, Growth, and Customer Success to investigate issues and improve the overall user experience.
You will also help build scalable support processes, including self-service resources, automation, billing policies, and standard operating procedures.
By analyzing support data and recurring issues, you will identify opportunities to reduce ticket volume and improve operational efficiency.
Working fully remotely on Eastern Time hours, you will collaborate with an international support team providing continuous global coverage.
This is an opportunity to contribute to an innovative AI and 3D technology environment while having a direct impact on users and support operations.