Level

FullscriptPosted 1w ago

L1

Customer Support Specialist (Ottawa, ON)

Customer Support Specialist (Ottawa, ON) at Fullscript scores 10 out of 100 on AI centrality, which makes it a Level 1 role on this board.

Remote (Ottawa, ON)midFull TimeCAD 44k-CAD 50k

AI in this role

Deliver friendly, clear, and effective customer support across chat, email, and phone for a healthcare platform.

zendesk
customer-supportcommunicationproblem-solving
Location: Kelowna, BC (Hybrid), Ottawa, ON (Hybrid) or Calgary, AB (Hybrid)   At Fullscript, we’re not just changing healthcare—we’re redefining it. We empower over 100,000 healthcare practitioners to serve 10 million patients, providing a platform that enables them to deliver complete, whole-person care. From designing health plans to managing lab diagnostics and prescribing high-quality supplements, we give practitioners the tools they need—all in one place.   Come build a healthier future with us. Let’s make healthcare whole.   THIS IS MORE THAN A JOB—IT’S A CHANCE TO MAKE A DIFFERENCE.   You love helping people. You’re energized by great conversations and thrive on solving problems, finding solutions, and making every interaction a positive one. Whether it’s guiding someone through a challenge, answering a question, or helping a practitioner maximize Fullscript’s platform, you bring a personal touch to every experience.   You’re curious, adaptable, and tech-savvy. Learning new tools excites you, and you take pride in mastering the details that elevate customer interactions. You want a career where your work matters—where you can connect, grow, and make an impact every day.   WHAT YOU'LL DO:   🎯 Act as the voice of Fullscript. Deliver friendly, clear, and effective support to users across chat, email, and phone. 🔍 Solve problems with empathy and accuracy. Understand user needs, guide them through challenges, and provide timely, confident solutions. 🧠 Learn and adapt constantly. Stay ahead of product updates, process changes, and evolving customer expectations. ⚙️ Use technology to elevate support. Work with internal tools (like Zendesk) to streamline communications and improve efficiency. 💡 Share insights that shape the experience. Flag common issues, share user feedback, and collaborate with cross-functional teams to improve our platform. 📈 Contribute to a culture of service excellence. Embody our values in every interaction and support team efforts to raise the bar.   WHAT MAKES YOU A GREAT FIT:   ✔ You love helping people. Exceptional service isn’t just a skill—it’s who you are. ✔ You communicate with clarity. Whether written or spoken, you keep things simple, friendly, and effective. ✔ You’re detail-oriented. You notice the small things that make a big impact. ✔ You’re adaptable. Change excites you, and you’re always ready to take on new challenges. ✔ You’re a team player. You thrive in a collaborative, high-energy environment where everyone is working toward the same goal.   Bonus points if you:   ⚡ Have experience with Zendesk or other SaaS tools. ⚡ Are tech-curious and love learning new systems. ⚡ Have an interest in integrative health and wellness.   WHAT YOU GET:   🏆 Flexible PTO—because work-life balance matters. 🏆 RRSP program —invest in your future. 🏆 Premium benefits package—including $2K for paramedical services like mental health and naturopathy. 🏆 Discounts on Fullscript’s wellness catalog—for you, your family, and friends. 🏆 Training & learning opportunities—we invest in your growth. 🏆 Hybrid work flexibility—your office, your way.

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