Digital Support Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital Support Analyst based in Canada.

This is a customer-focused technical support role responsible for helping clients resolve issues across digital investment platforms and services. You will own complex and recurring support cases from initial intake through resolution, coordinating investigations and keeping clients informed throughout the process. The role combines technical troubleshooting, case management, and exceptional customer service in a fast-paced digital environment. You will diagnose issues across websites, mobile applications, devices, browsers, accounts, and related services while identifying when broader platform incidents may be involved. You will also contribute to knowledge sharing, process improvements, and the development of reusable troubleshooting resources. The position is fully remote in Ontario and requires flexibility to work Monday through Friday between 8:00 a.m. and 6:00 p.m. EST.