Enterprise Support Team Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Support Team Lead based in Ireland.

This role offers the opportunity to lead a high-performing support function serving complex enterprise customers across a global veterinary software environment.
You will manage, coach, and develop Support Specialists while maintaining a strong focus on service quality, SLAs, and customer satisfaction.
The position combines people leadership with hands-on ownership of enterprise accounts, escalations, and operational performance.
You will build trusted relationships with senior customer stakeholders and ensure clear, proactive communication across the support lifecycle.
A key part of the role is coordinating hypercare for newly onboarded clinics and ensuring smooth transitions into ongoing support.
You will collaborate closely with Product, Engineering, Customer Success, Onboarding, and Implementation teams to resolve issues and improve processes.
Working in a distributed, fast-growing environment, you will use data and customer insights to drive continuous improvement and meaningful business impact.