Hardware Operations Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Hardware Operations Lead based in the United States.

This role will lead the end-to-end hardware operation supporting customer launches across Europe and the United States. You will own the supply chain from signed contract through procurement, configuration, shipping, installation, and ongoing support. Working closely with Delivery, Product, and Engineering, you will help define the recommended hardware portfolio while ensuring devices meet customer, technical, reliability, and cost requirements. You will also build strong relationships with vendors, distributors, installers, and field engineers. As the first dedicated hardware operations leader, you will establish scalable processes, improve visibility into demand and inventory, and proactively manage supply risks. This is a highly cross-functional role with direct influence on launch readiness, operational efficiency, and customer experience.