LambdaKansas City, MO - Data Center$89k-$119k
$89k-$119knew
ZooxPosted 1w ago
L1
IT Service Desk & SLA Operations Manager
IT Service Desk & SLA Operations Manager at Zoox scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.
Foster City, CAseniorFull-time$167k-$201k
AI in this role
Oversee end-to-end IT support ticket lifecycles and continuously optimize ITSM processes for maximum efficiency.
it-service-managementsla-managementincident-managementoperations
The IT Service Desk & SLA Operations Manager is responsible for overseeing the end-to-end lifecycle of all IT support tickets, from initial intake through resolution and closure. This role demands unrelenting ownership: you will follow every ticket on its entire journey to the end-of-the-earth to achieve resolution in a timely and effective manner.
Driven by a "Simple Sets You Free" mindset, this role actively strips away bureaucratic friction, eliminates operational waste, and continuously optimizes IT service management processes to maximize efficiency, speed up ticket resolution, and boost customer satisfaction.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
It Service ManagementSla ManagementIncident ManagementOperations
Questions you could be asked
- Tell me about a project where it service management was part of your work. What did you do?
- Tell me about a project where sla management was part of your work. What did you do?
- Tell me about a project where incident management was part of your work. What did you do?
- Tell me about a project where operations was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: It Service Management, Sla Management, Incident Management, and Operations. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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