Lead Monitoring & DiagnosticsTechnical Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Monitoring & Diagnostics Technical Support Specialist based in United States.

This is a fully remote, full-time technical support role focused on helping customers resolve complex Monitoring & Diagnostics issues.
You’ll own technical cases from initial request through successful resolution, serving as a key technical point of contact for customers.
The role combines hands-on troubleshooting, case management, product expertise, and cross-functional collaboration.
You’ll investigate and reproduce technical problems, recommend repairs or upgrades, and coordinate with product teams to drive issues to closure.
You’ll also contribute to knowledge management, reporting, technical documentation, and continuous improvement of support processes.
The position requires strong analytical thinking, customer communication, and the ability to manage multiple priorities in a fast-paced environment.
You’ll have opportunities to deepen your technical expertise while supporting customers and sharing knowledge with other members of the support organization.