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JobgetherPosted today
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Salesforce Solution Architect, ITSM
Salesforce Solution Architect, ITSM at Jobgether scores 65 out of 100 on AI centrality, which makes it a Level 3 role on this board.
Remote (US)seniorFull-time
AI in this role
Lead the design and delivery of enterprise Salesforce ITSM solutions using Service Cloud, Data Cloud, and Agentforce.
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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Solution Architect, ITSM based in United States.
This role will lead the design and delivery of enterprise Salesforce solutions focused on IT Service Management and customer service transformation.
You’ll act as a trusted advisor, translating complex business needs into scalable, user-focused Salesforce architectures.
The position combines Salesforce Service Cloud, Experience Cloud, Data Cloud, and Agentforce with broader ITSM and ITIL expertise.
You’ll guide process reviews, solution strategy, technical requirements, project delivery, and customer communications.
Working closely with technical delivery and AI teams, you’ll help develop innovative solutions that improve workflows and customer experiences.
The role offers significant ownership across enterprise-level initiatives, from solution design through deployment, adoption, and continuous improvement.
You’ll collaborate with cross-functional stakeholders while exercising independent judgment in a fast-moving technology environment.
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