Supervisor, Customer Service Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor, Customer Service Management based in United States.

This full-time remote leadership role oversees a patient access and customer service team supporting critical healthcare programs.
You will guide day-to-day inbound and outbound operations while ensuring high service quality, productivity, and compliance.
The role combines people leadership, performance management, workflow optimization, and operational problem-solving.
You will coach remote employees, monitor key performance indicators, and help teams meet development and service goals.
You will also contribute to process improvements, technology changes, and program enhancements that strengthen the patient experience.
Working closely with internal partners and external stakeholders, you will help resolve complex issues and maintain reliable service delivery.
This is an opportunity to lead a distributed team in a healthcare environment where accuracy, empathy, compliance, and operational excellence are essential.