Team Lead, Patient Support Center

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Lead, Patient Support Center based in the United States.

This remote leadership role supports the day-to-day operations and performance of a patient support center in a growing healthcare environment.
You’ll lead and coach frontline specialists who help patients navigate access to outpatient mental healthcare.
The role combines people leadership, operational oversight, quality management, and hands-on patient support.
You’ll monitor service levels, conversion, call quality, documentation, staffing coverage, and patient experience metrics.
As a player-coach, you’ll spend most of your time supporting the team while stepping into frontline coverage during periods of high demand.
You’ll also serve as an escalation resource for complex patient concerns and help strengthen workflows and team performance.
This is an opportunity to build a supportive, accountable culture while directly contributing to more accessible patient care.