Technical Account Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Specialist based in the United States.

The Technical Account Specialist serves as a frontline technical support resource for customers, physicians, nurses, and end users in a healthcare technology environment.
You’ll help resolve issues that can interrupt the prescribing workflow, enabling clinicians to spend more time focused on patient care.
The role combines technical troubleshooting, customer communication, case management, and account coordination.
You’ll investigate issues, identify appropriate solutions, and escalate complex cases when additional expertise is required.
Success requires empathy, precision, strong problem-solving skills, and the ability to manage multiple priorities in a fast-paced setting.
You’ll collaborate across Product, Sales, Customer Success, and Support teams while working independently in a remote-first environment.
This is an opportunity to contribute directly to a technology platform designed to reduce friction and improve the healthcare experience.