VIP Excellence Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VIP Excellence Manager based in Netherlands.

This role focuses on maximizing the performance, retention, and development of a high-value VIP customer portfolio within a fast-moving international iGaming environment.
You will combine customer activity analysis, operational oversight, product expertise, and data-driven decision-making to identify growth opportunities.
Working across regions, you will monitor top players, identify behavioral trends and anomalies, and ensure timely coordination with local teams.
The position offers broad exposure to Product, Analytics, Operations, and regional stakeholders, with a direct influence on VIP customer experience.
You will also leverage AI tools and new technologies to strengthen monitoring, automate analysis, and develop more effective VIP strategies.
The role requires strong analytical judgment, commercial awareness, and the ability to respond quickly when regional teams need additional support.
It is well suited to an experienced VIP professional who enjoys autonomy, continuous improvement, and solving complex operational challenges.