Account Follow-Up Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Follow-Up Representative I based in United States.

This role supports the timely resolution of outstanding insurance balances for hospital patient accounts in a fully remote U.S. environment. You’ll research unpaid claims, communicate with insurance providers, and determine the appropriate next steps to move accounts toward resolution. The position combines healthcare administration, insurance follow-up, data accuracy, and customer service. You’ll manage a high-volume workload while documenting findings, updating account records, and following established payer and client guidelines. Success in the role requires strong organization, attention to detail, numerical accuracy, and the ability to learn multiple systems and workflows. It is a great opportunity for someone with healthcare or customer service experience who wants to build expertise in revenue cycle and healthcare operations.