AmazonPosted 1mo ago

Account Manager I, EU - ESM-A

Account Manager I, EU - ESM-A at Amazon scores 38 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

IN, TS, Hyderabadmidfull-time

AI in this role

Manage UK Sellers and scale their businesses on Amazon. As an Account Management Associate in our EU Account Management team, you'll own a portfolio of sellers, drive their growth through data-driven strategies, and directly impact millions in revenue — all while building your career in one of the world's fastest-growing e-commerce markets.
• Work with sellers to unlock new revenue opportunities
• Analyze performance data and deliver insights that drive real business outcomes
• Be part of a diverse, global team solving complex challenges every day
• Build expertise in e-commerce, account management, and consultative selling

Key job responsibilities
> Manage a portfolio of UK Sellers to drive performance and revenue growth
> Analyze seller data to provide actionable recommendations for business expansion
> Drive SOP improvements and process optimization initiatives
> Identify and solve seller frictions programmatically
> Drive automations initiatives to improve productivity
> Guide sellers through Amazon's programs and features to maximize their potential
> Document seller interactions and maintain accurate records of account activities
> Collaborate with cross-functional teams to resolve seller inquiries and escalations
> Support sellers in implementing best practices for operational excellence
> Identify growth opportunities within the seller portfolio through data-driven outreach
> Contribute to team goals by sharing insights and supporting process improvements

A day in the life
Your day involves connecting with English-speaking sellers, analyzing their performance metrics, and providing consultative support to help them grow on Amazon. You'll participate in team meetings to share insights, work on process improvements, and collaborate on seller success strategies. Between calls, you'll analyze data to identify trends and opportunities for your portfolio of sellers. You'll work closely with cross-functional teams to resolve complex seller issues and contribute to the overall success of the EU Account Management team.

About the team
The EU Account Management team within ISG-ESMA is dedicated to helping sellers thrive across European marketplaces. Our mission is to drive seller success by providing strategic, data-driven support that unlocks growth opportunities and enhances the customer experience. We operate in a fast-paced, results-oriented environment where every interaction creates impact. Our team members come from diverse backgrounds and geographies, bringing unique perspectives to solve complex challenges and deliver meaningful outcomes for sellers and customers alike.

Basic qualifications

- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers

Preferred qualifications

- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.