Advocacy Operations Associate

AI in this role

Supports Amazon Flex operations through real-time monitoring, workflow tracking, and issue resolution.

microsoft-office

operationsworkflow-managementstakeholder-communicationquality-assurance

The AO Associate should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment. This is a high visibility position with big scope of creativity and self-development. The individual should possess excellent written and verbal communication skills, as the candidate will work very closely with a diverse team. Ability to create and manage work plans, timelines and accommodate multiple priorities will be critical for success.

Key job responsibilities
Follows SOP or manager's instructions and ensures tasks are quality compliant
· Contributes to project improvement ideas, if applicable
· Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA
· Proactively raises issues/alarms to manager or stakeholders
· Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
· Maintains records of day-to-day work by updating trackers or workflow tools
· Meets predetermined and assigned productivity targets and quality standards.

About the team
Advocacy Operations (AO) supports Amazon Flex to resolve scenarios that impact the delivery partner experience. This is accomplished through: Real time monitoring and offline operational work. The AO team is looking for an L2 associate at Hyderabad site to support the operations team.

Basic qualifications

- Bachelor's degree
- Experience with Microsoft Office products and applications

Preferred qualifications

- Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we score this

Advocacy Operations Associate at Amazon scores 0 out of 100 for how much of the daily work is AI. That makes it AI Level 1 of 4 (Little AI). The level is about AI in the job, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.

AI Level 480 to 100
AI Level 360 to 79
AI Level 240 to 59
AI Level 10 to 39

Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

OperationsWorkflow ManagementStakeholder CommunicationQuality AssuranceMicrosoft Office

Questions you could be asked

Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where workflow management was part of your work. What did you do?
Tell me about a project where stakeholder communication was part of your work. What did you do?
Tell me about a project where quality assurance was part of your work. What did you do?
Walk me through how you've used Microsoft Office in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Operations, Workflow Management, Stakeholder Communication, Quality Assurance, and Microsoft Office. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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