Amazon Tour Leader, Amazon Tours
AI in this role
Lead in-person tours of Amazon Robotics Fulfillment Centers, showcasing technology and company history while engaging with visitors.
zendesk
public-speakingcustomer-servicecommunicationmentoring
As a Tour Leader, you will play a crucial role in showcasing Amazon's technology, innovative processes, and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences.
At the end of each day, you'll review feedback from tour participants and contribute to continuous improvement efforts for the tour program.
Key job responsibilities
- Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
- Set a high-bar as an indirect regional leader of Tour Leaders in other Amazon Operations sites. You are seen as a mentor to your peers and provide support as needed.
- Responsible for managing Zendesk ques by responding and problem-solving customer inquiries
- Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.
- Maintain positive site relationships and participate in site & community engagement activities
- Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
- Highlight Amazon's commitment to employee development, safety, and well-being.
- Educate visitors about Amazon's sustainability initiatives and the Climate Pledge.
- Ensure tour groups adhere to all safety protocols and facility regulations.
- Respond to questions from tour participants accurately and professionally.
- Lead and support high level/VIP tours that require additional planning and coordination
- Collaborate and Earn Trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders.
- Maintain and update tour content to reflect new technologies and company initiatives.
- Collect and report feedback from tour participants to improve the overall experience.
A day in the life
As a Tour Guide at an Amazon Robotics Fulfillment Center, your day will be dynamic and engaging. You'll start by reviewing the day's tour schedule and preparing any necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment.
During the tours, you'll guide groups through various sections of the fulfillment center, explaining the intricate dance between human associates and robotic systems. You'll showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency. Throughout the tour, you'll weave in stories about Amazon's history, our commitment to employee growth, and our sustainability efforts.
Between tours, you'll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazon's latest innovations.
About the team
You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others. As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of Amazon's advanced fulfillment operations.
This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovators!
Basic qualifications
- Speak, write, and read fluently in English
- Bachelor's degree in Logistics, Communications, PR, Tourism, or a related field OR equivalent experience
- Ability to conduct multiple tours per day (5 days per week) onsite in a Fufillment Center. This includes frequently walking around the building and going up and down stairs while ensuring groups are adhering to all safety procedures.
Preferred qualifications
- Experience in ownership of projects and communicating timelines and executing independently
- High level of professionalism
- Experience in Fulfillment Operations
- Tourism/Hospitality Industry Experience
- Public Speaking or Media Experience
- Customer Service (Zendesk) Experience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we score this
Amazon Tour Leader, Amazon Tours at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.
Classification
AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.
- AI Level 480 to 100
- AI Level 360 to 79
- AI Level 240 to 59
- AI Level 10 to 39
Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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Skills and AI tools this role asks for
Public SpeakingCustomer ServiceCommunicationMentoringZendesk
Questions you could be asked
- Tell me about a project where public speaking was part of your work. What did you do?
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
- Tell me about a project where mentoring was part of your work. What did you do?
- Walk me through how you've used Zendesk in your day-to-day work.
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- List these exact terms on your resume: Public Speaking, Customer Service, Communication, Mentoring, and Zendesk. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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