Application Specialist - Clinical or PAS

 Job Summary

We are currently hiring Applications Implementation Specialists to be based out of our Bangkok office.

Playing a lead role in the implementation of the Trakcare solution , the Application Specialist will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing.

The Applications Specialist will act as an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.

 Responsibilities

• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
• Implement the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
• Conduct individual and group training, product demonstrations and workshops as required
• Implement and control change management requests from client
• Deliver successful application implementation phases
• Be a Subject Matter Expert (SME) for TrakCare implementations
• If required, work with customers to identify potential changes within the parameters of the product
• Other duties may be directed by the Company from time to time

Experience and Qualifications

• General aptitude for solving problems and using technology to improve processes
• We are particularly interested in individuals with a background in Hospital Pharmacy Operations, Nursing, PAS, Billing or who have had General Medical training.
• Understanding and experience in implementation of product solutions. Experience with implementing HIS solutions is particularly beneficial
• An understanding of computer systems, software development and deployment methodology and computer networking
• An ability to handle multiple tasks simultaneously and within tight time constraints
• Proven ability to think laterally and come up with innovative solutions for software product implementations
• The ability to make independent recommendations for successful software product implementations
• Proven ability to work through problems with different customer groups achieving positive outcomes
• Strong communication and presentation skills (written and verbal)
• Thai and English language required.

Education and Training

• Clinical University Degree

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information).  InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience.  AI tools and third-party transcription services must not be used during interviews or assessments.

Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems.  Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.