Assistant Relationship Manager

Job Description

What is the opportunity?

As the Assistant Relationship Manager, you will be responsible for assisting the Relationship Manager (“RM”) to manage our relationships with customers within the assigned portfolio.

What will you do?

• Support RM in providing admin service to clients esp. of high visibility or complex requirements

• Assist in providing updated market information to clients

• Handle clients' requests and instructions directly, including trade processing and inquiries on operational issues

• May provide marketing support for RM, perform limited business prospecting activities, including client/prospect communication and seminar activities

• Collect and prepare documentation for account opening, KYC and risk profiling

• Work closely with internal partners on monitoring the entire trade processing, including system input, settlement, confirmation and remittance

• Adhere to RBC policies and procedures thereby protecting the business from financial and reputational risk

• Comply with relevant Group policies, consider and escalate the adequacy and effectiveness of the business controls on a regular basis

• Follow operating procedures which include relevant controls to meet group and local policy requirements

• Participate in projects assigned by Business Management (BM) team

• Escalate client and risk issues to Team Head, BM or other members of FO mgmt. team where necessary

• Preparation of RM’s business trip and client meetings

• Assist in other ad‐hoc projects and client related matters

• Pre-agreed key deliverables of process change/improvement projects

• Deputizing other ARMs on ad-hoc basis

• Continuously upgrade of relevant skills and completion of CACS requirements on CPD hours

• Administrative support and other duties as assigned by higher management

• Effective management of KRIs

What do you need to succeed?

Must-have

• Degree or equivalent is required

• The role would typically require 5 years of Assistant Relationship Manager experience in Private Bank

• CACS Paper 1 and 2

• Excellent communication and client servicing skills

• Team Player

• Self motivated individual with a positive change mindset

• Excellent administrative and execution track records

• Ability to provide organization and client focus solutions

• Solid inter‐personal and communication skills

• Advanced Bloomberg & Reuters

• Strong knowledge in banking products especially in the WM space

Nice-to-have

• Avaloq system knowledge is preferred

What’s in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Opportunities to work with the best in the field

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services.

Agency Notice

RBC Group does not accept agency resumés.  Please do not forward resumés to our employees, nor any other company location.  RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.