Associate Director, Change Management

About the Role:

The Associate Director, Change Management will play a pivotal role in driving Change Management activities for critical Sales technology initiatives. This position will be responsible for ensuring successful awareness and adoption of Sales technology tools, enhancements, and processes by collaborating with various stakeholders, leading enablement efforts and programs, running pilots, developing effective communications and resources, and measuring the impact of change efforts.

What You'll Do:

• For a variety of Sales technology tools, serve as a Subject Matter Expert, the main point of contact for Sales (for technology questions/feedback), and the main point of contact for the Sales Technology team (for insight into the world of Sales).
• Collaborate with and own various calls with Sales Technology, Sales Process, Sales, Operations, and other Team NCVI partners to understand current Sales processes and workflows, enabling the creation of impactful change strategies and materials.
• Plan, create, and execute engaging trainings for Sales technology tools and enhancements tailored to specific Sales audiences to drive adoption and gather feedback as well as own the overall Sales technology training strategy.
• Support the strategy and execution of the Sales Technology Champions program.
• Design, lead, and manage all Sales technology pilots from start to finish in collaboration with the Sales Technology and Sales Process teams.
• Develop engaging and easy-to-understand communications and resources – including presentations, emails, intranet posts, guides, and videos - to clearly convey key messages and drive adoption.
• Track and analyze the effectiveness of Change Management initiatives, presenting findings in a clear and compelling manner.
• Build strong partnerships with various stakeholders, ensuring they understand all change impacts and are fully supported throughout the change journey.
• Provide constructive feedback to the Sales Technology team to ensure their solutions meet Sales needs and drive business outcomes.

What You'll Need:

• Bachelor’s degree required
• Minimum of 5 years’ experience in Sales (preferred), Operations, or Communications roles
• If no Sales experience, willingness and ability to quickly learn Sales processes and roles in-depth
• Proven ability to quickly learn and master technology tools
• Experience with Salesforce preferred
• Technical proficiency with Google Slides, Microsoft PowerPoint, and SharePoint
• Exceptional verbal and written communication skills; ability to articulate messages to diverse audiences using tailored terminology and translate feedback across business units; ability to present and lead calls and trainings in an engaging manner that resonates with audiences
• Proven ability to effectively lead and manage complex projects, programs, or pilots involving numerous partners
• Strong attention to detail
• Strong analytical skills
• Demonstrated collaboration and partnership skills; ability to build strong connections quickly and exhibit emotional intelligence
• Confidence to challenge stakeholder thinking constructively when necessary
• Self-starter with a team mindset; highly motivated to work independently and collaboratively
• Adaptable and results-driven; ability to manage multiple priorities in a fast-paced environment and deliver on tight deadlines

What We Offer:

• Competitive salary and generous Paid Time Off policy
• Charity match program, group medical insurance, parental leave, Employee Assistance Program (EAP), and more
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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