Associate - Office Technology Support

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this role include but are not limited to: 

• Ability to investigate/troubleshoot technical issues and work with various support teams (regional and global) to resolve them. 

• Know how and when to use tools available for a given situation and can explain the reasons for this choice. 

• Provide a broad range of technology support to PwC including end user and infrastructure support via both in person and virtual environments 

• Document all user support tasks, including research and resolution in our incident management system 

• Participate in Technology-driven projects at the regional and/or local level 

• Use clear, concise and grammatically correct communication, in a structured way, when connecting with others. 

• Be proactive and able to practice agility when situations require 

• Able to build/sustain both internal and third-party relationships 

• Use feedback and reflection to develop self-awareness, personal strengths and address development areas. 

• Uphold the firm's code of ethics and business conduct 

Capabilities:  

• Proficient in supporting enterprise applications such as Microsoft 365, Windows Operating Systems, Mobile Operating Systems and VoIP/telecom technology 

• Familiarity with video conferencing systems, printers and peripheral device support 

• Working knowledge of hardware, software and network troubleshooting, including imaging and configuration of laptops and mobile devices 

• Capable of supporting onboarding and offboarding processes, including account setup and equipment provisioning 

• Understanding of technology service management processes for ticket management and SLA adherence (ITIL will be considered an asset) 

• Customer focused with a continuous improvement mindset 

• Confidence in ability to work in a highly technical and ever-changing work environment 

• Complies with standard operating procedures and checklists in delivering quality solutions and service. 

• Adaptable and able to work within tight deadlines, demonstrating flexibility 

• Exceptional organizational skills and the ability to self-prioritize 

• Strong diagnostic skills to identify root causes and escalate unresolved issues to Level 2 or vendor support 

• Strong client service focus in dealing with both external and internal clients, displaying an image of professionalism, discretion, integrity and tact 

• Ability to maintain and update IT Asset inventory in compliance with asset management policies 

• Delivery quality education and training to users when necessary, using a variety of techniques and mediums 

Education/Experience Requirements: 

• Minimum of an Associate Degree in Information Technology (or higher) 

• 1+ year of experience preferred  

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date