Cargo Sales Officer - Shanghai

Etihad Airways is hiring a Cargo Sales Officer - Shanghai (China). Level rates it ; you can apply on Level.

AI in this role

Lead cargo commercial and operational strategy for the Shanghai market, managing an insource team to maximize revenue and performance.

icargo

cargo-managementsalesteam-leadershipcustomer-relationship-management

Guide, lead, and direct the market through effective management of Etihad insource team with the cargo commercial and operational strategy to maximize results for relevant market. Effective achievement of objectives by setting Objectives for insource team, developing and motivating team to maximize individual and collective performance. You will drive continuous performance management and coaching to improve performance. You will comply with all relevant safety, security, quality, health, and environmental procedures to ensure a healthy and safe work environment.

Accountabilities

Lead the implementation of EY Cargo commercial strategy in the respective market and for the respective accounts.
Lead, manage, and coordinate the team to achieve agreed-upon targets according to the defined strategy and budget expectations.
Develop, implement, and execute strong country, area, and account plans to maximize Etihad Cargo's revenue, load factor, yield, and product mix.
Lead, develop, manage and maintain a portfolio of customer contracts following Etihad Cargo's segmentation model and commercial strategy.
Develop, maintain, and steer customer relationships, including global key accounts (where the key account structure requires), regional key accounts, and local accounts at all levels.
Collect, organize, provide feedback to HQ, and proactively act based on market intelligence. Identify opportunities and potential obstacles, and plan strategies to overcome any resistance.
Use defined tools of KPI and SLA to ensure compliance with EYCC standards and service levels.
Participate in the budgeting process. Ensure no financial bad debt and full compliance with CASS when applicable.
Drive implementation of iCargo, self-service solutions, direct booking capabilities and E-Airway Bill.
Cooperate with the GHA/Cargo Terminal to supply quality service to customers and comply with the EY Standards.

Education & Experience

High School with 3 years of relevant work experience OR Bachelors Degree with 1 years relevant work experience field
Minimum 5 years commercial experience within Cargo
Extensive experience with strong customer knowledge
Fluent English - both written and spoken is essential
Strong cargo commercial experience
Basic Knowledge and experience with GHA/warehouse handling.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

How we rate this

Cargo Sales Officer - Shanghai at Etihad Airways rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Cargo Sales Officer - Shanghai is an open job at Etihad Airways.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Shanghai, China.
The job was posted on October 7, 2026.
Seniority: senior.
Applications are handled by Etihad Airways. Apply on Etihad Airways

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Cargo ManagementSalesTeam LeadershipCustomer Relationship ManagementIcargo

Questions you could be asked

Tell me about a project where cargo management was part of your work. What did you do?
Tell me about a project where sales was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where customer relationship management was part of your work. What did you do?
Walk me through how you've used Icargo in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Cargo Management, Sales, Team Leadership, Customer Relationship Management, and Icargo. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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