AmazonPosted 2mo ago

Catalog Associate, IN Jewelry

Catalog Associate, IN Jewelry at Amazon scores 22 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

IN, KA, Bengalurujuniorfull-time

AI in this role

Key Responsibilities
· Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
· Guide & help sellers/ vendors for completing on boarding formalities & train them on internal tools.
· Handle various types of cases related to inbounding, product issues and customer complaints
· Provide required inputs to seller to manage customer feedback
· Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
· Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
· Document processes & regularly update existing SOPs
· Review & suggest SOP changes required if any to the team basis input from Category managers
· Handle various sets of daily, weekly and monthly business reports
· Onboard new processes if required as per the business needs

Basic qualifications

- Bachelor's degree
- Experience with Microsoft Office products and applications
- Speak, write, and read fluently in English

Preferred qualifications

- 2+ years of data-driven business operations processes experience

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