Level

AmazonPosted 1d ago

L1

Catalog Support Engineer,, Catalog Support and Programs

Catalog Support Engineer,, Catalog Support and Programs at Amazon scores 10 out of 100 on AI centrality, which makes it a Level 1 role on this board.

GB, Londonmidfull-time

AI in this role

Support engineer monitoring catalog data flows, resolving technical issues, and driving workflow and data quality improvements.

excelsql
data-analysisproblem-solvingcross-functional-communicationticket-managementroot-cause-analysis
The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of Amazon Selection and Catalog Systems team, you’ll play a key role in driving Amazon’s business. You will be responsible for monitoring the data flow as well as meeting ticket SLAs and driving rootcause resolution defects. You will play a key role in supporting our business teams worldwide by providing critical product support, carrying out data research, liaising with technology and other internal teams on workflow improvements, data interpretation and data improvements and help providing solutions that drive ongoing improvements to the quality of Amazon’s catalogs.

This role requires an individual with excellent analytical abilities and business acumen. The successful candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and will be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills, enabling them to work with key business stakeholders to understand requirements and shape analytical deliverables. Candidate should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally. A keen sense of ownership and drive is a must. The role will work with a diverse set of data and cross-functional teams as well as use data to drive process improvement. An ideal engineer is one who enjoys discovering and solving ambiguous problems, can quickly learn complex systems, and enjoys building actionable insights from data.

To meet these challenges we are looking for passionate, talented and super-smart support engineers. We are looking of people who innovate, love solving hard problems and never take no for an answer. Our engineers are top-notch engineers, who work hard, have fun and make history.

Key job responsibilities
Big Picture: solve problems at their root, stepping back to understand the broader context

Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done

Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles

Quality: You demonstrate appropriate quality and thoroughness.

Integrity: You act with personal integrity at all times

Professional: You work within your team’s process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work

Support Amazon business teams worldwide by providing critical product support, carrying out data research, liaising with technology and other internal teams on workflow improvements, data interpretation and data improvements and help providing solutions that drive ongoing improvements to the quality of Amazon’s catalogs

Responsible for monitoring the data flow as well as meeting ticket SLAs and driving root cause resolution defects.
Create tools to help the users get a faster resolution to their problem.

Use problem solving and analytical skills to solve business problems and drive process improvements

About the team
The Amazon Selection and Catalog Systems team is responsible for the systems that allow our business units to provide customers with the largest, highest quality, and most up to date selection in the world.

Basic qualifications

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

Preferred qualifications

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Skills and AI tools this role asks for

Data AnalysisProblem SolvingCross Functional CommunicationTicket ManagementRoot Cause AnalysisExcelSql

Questions you could be asked

  1. Tell me about a project where data analysis was part of your work. What did you do?
  2. Tell me about a project where problem solving was part of your work. What did you do?
  3. Tell me about a project where cross functional communication was part of your work. What did you do?
  4. Tell me about a project where ticket management was part of your work. What did you do?
  5. Tell me about a project where root cause analysis was part of your work. What did you do?

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