Commercial Loan Servicing Specialist

AI in this role

Provide servicing activities, compliance checks, and operational support for commercial loan products.

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commercial-loan-servicingcustomer-servicerisk-managementregulatory-compliancedata-analysis

About this role:

Wells Fargo is seeking a Commercial Loan Servicing Specialist

In this role, you will:

Provide servicing activities for low to moderately complex commercial products
Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
Evaluate and upload data into the systems of record
Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
Serve as an escalation point in the resolution of client issues
Provide guidance and training to peers
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements

Required Qualifications:

2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

End to end knowledge of commercial loans including servicing/Loan origination/Loan maintenance.
Good working knowledge of Loan IQ application is a requisite
Ability to independently lead projects & establish good working rapport with Onshore managers & support teams.
Working knowledge of AI /Power Apps is a value add

This is a live US role & hence would be a non-rotational complete night shift from an India timings perspective ( 6.30 PM to 3.30 AM )

Posting End Date:

5 Oct 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

How we rate this

Commercial Loan Servicing Specialist at Wells Fargo rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Commercial Loan ServicingCustomer ServiceRisk ManagementRegulatory ComplianceData AnalysisLoan IqPower Apps

Questions you could be asked

Tell me about a project where commercial loan servicing was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?
Tell me about a project where regulatory compliance was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Commercial Loan Servicing, Customer Service, Risk Management, Regulatory Compliance, and Data Analysis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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