Community Program Manager, Gartner C-Level Communities

The Community Program Manager is responsible for managing and enhancing our C-level executive communities. This role requires a strategic thinker with a deep understanding of executive-level engagement and community management. The ideal candidate will possess exceptional business development skills, project management & prioritisation skills, a strong ability to foster trust-based relationships at the c-level, and a passion for creating impactful peer-led experiences for our executives members. 

Requirements: 
 
Community Engagement and Management: 

• Execute on C-level community and Gartner best practices to recruit, engage, and retain C-level executives through consistent multi-channel and multi-touch outreach. 

• Leveraging tools such as LinkedIn Sales Navigator to drive community growth through outbound prospecting. 

• Foster strong relationships with community member qualified c-level executives, understanding their needs and priorities to ensure their active participation in community programs. 

• Facilitate peer-to-peer interactions and knowledge sharing among community members. 

 
Program Development and Execution: 

• Collaborating with internal partners to develop world class agendas for community programs. 

• Collaborate with internal teams to ensure seamless execution of community programs. 

• Be responsible for all client-facing aspects of in-person and virtual programs, including delivery, communicating with C-level executives, sponsors, and internal teams. 

• Travel to in-person programs an average of 4 times a year, serving as host or MC for in-person programs, which does include some public speaking in front of a live audience. 

• Managing multiple competing priorities and community programs over a calendar year. 

 
Stakeholder Management: 

• Act as the primary point of contact for c-level executives community members, addressing inquiries and providing exceptional support. and ensure they receive maximum value from their participation in their community. 

• Partner with content to design high-impact programs that align with the interests and needs of the C-level community. 

• Partner with your win-team which includes Sales, Marketing, Content, Client Services, and Operations to ensure we deliver high-impact community programs. 

• Collaborate closely with marketing to drive community growth and member acquisition 

• Collaborate closely with Sales to drive referrals for sponsorship opportunities. 

 
Data Analysis and Reporting: 

• Analyse and leverage large amounts of community data to identify trends, opportunities, and areas for improvement and prioritization. 

• Utilize this data and reporting to track community engagement, growth opportunities, program success, and ultimately drive c-level participation.  

 
Education:    
 Bachelor's degree preferred, not required
 
Experience: 

• Minimum 3 to 5 years of client success or sales experience required;

• Business Development experience is highly preferred; 

• Business-to-business experience is highly preferred required; 

• Familiarity with tools such as LinkedIn Sales Navigator, Microsoft Office, and PowerBI preferred 

• Proven experience building trust-based value-add relationships with c-level executives offering insightful, and strategic insight to drive forward their mission critical priorities

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