MastercardConsultant, Client Training and Education
Mastercard is hiring a Consultant, Client Training and Education in Taipei, Taiwan. Level rates it ; you can apply on Level.
AI in this role
Design and deliver training programs and e-learning content for Mastercard Advisors clients.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Consultant, Client Training and EducationJob Description SummaryConsultant, Client Training and Education – Mastercard Advisors
All About Us
Mastercard Advisors, the professional services arm of Mastercard, provides payments-focused consulting services (including business strategy, proposition & operating model design, performance optimization, marketing, information, and risk management) to financial institutions and merchants worldwide. With its unique payments expertise, deep understanding of customer needs, and successful track record in addressing complex challenges throughout the payments lifecycle, Mastercard Advisors has established a strong track record of successfully addressing the challenges and opportunities of its clients.
Within Mastercard Advisors, the Client Training and Education (CTE) team is responsible for training and onboarding clients on our platforms and services. Specifically, CTE maintains a world-class eLearning platform that incorporates the latest technology and develops best-in-class eLearning courses to provide clients with a comprehensive learning experience. In addition, CTE designs and delivers immersive onsite training and education programs to onboard clients and teach best practices.
• Are you motivated by developing new eLearning content, leading to insights into our platform offerings, and developing best practices that add real value to both our clients and delivery teams?
• Can you deliver impactful and effective training?
• Do you want to play a key role in driving a world beyond cash at Mastercard?
Your Responsibilities
The Consultant is a team member who actively contributes to delivering training and education for Mastercard Advisors clients.
• Contributes towards the development of eLearning and virtual training programs for large, strategically important global clients from a central delivery hub
• Obtain information from multiple sources, collate, analyze, and triangulate information to develop effective training materials and programs
• Apply a range of eLearning and virtual training techniques to effectively construct lessons and develop training resources
• Structure and prepare training courses and presentations
• Present draft content to key stakeholders for review and feedback
• Plan, organize, and structure own work to manage time and effort effectively within project budget/timeline expectations
• Extract intellectual capital from engagement work and actively develop and share tools, methods, and best practices across projects
• Build a network of contacts and internal relationships across Mastercard to support information gathering and training development
All About You
• Demonstrable consulting and training skills
• Bachelor’s degree or equivalent qualification. Advanced degree preferred
• Professional-level English language capability
• Strong presence & communication skills – both interpersonal & written
• Strong analytical, interpretive, and problem-solving skills
• Excellent project management skills; collaborate well across multiple communication channels
• Proven team player with proven ability to work with all levels in a highly intellectual, collaborative, and fast-paced environment
Key Words: Training Consultant, Associate, Senior Associate, Consultant, Analyst
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Consultant, Client Training and Education at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where e learning was part of your work. What did you do?
- Tell me about a project where client training was part of your work. What did you do?
- Tell me about a project where consulting was part of your work. What did you do?
- Tell me about a project where instructional design was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: E Learning, Client Training, Consulting, and Instructional Design. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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