AmazonPosted 1w ago

Continuous Improvement - Sub-Same Day, ACES (Amazon Customer Excellence System) BR Ops

Continuous Improvement - Sub-Same Day, ACES (Amazon Customer Excellence System) BR Ops at Amazon scores 36 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

BR, SP, São Paulofull-time

AI in this role

As an ACES Process Specialist (continuous improvement), you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at our Sub-Same Day and ultrafast delivery hubs, where we deliver smiles to our customers everyday.

Key job responsibilities
- Being the Subject Matter Expert (SME) on all operational processes

- Leading process integration efforts at our Sub-Same Day Delivery Stations (DS) and Quick Commerce Sites.

- Leading Continuous Improvement initiatives

- Owning and managing change on a granular level

- Performing audits to ensure continuous SOP adoption and eliminate defects and deviations

- Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement

- Make sure that we are always delivering the best possible service to our customers!

A day in the life
You will be working closely with all SSD Operation teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include:
- Station Ops
- Last Mile team/ FLEX
- Learning
- Finance
- HR
- Loss Prevention
You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.

About the team
The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.

Basic qualifications

- Experience in program or project management
- Experience working cross functionally with non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Speak, write, and read fluently in English
- Bachelor's degree

Preferred qualifications

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.