Corporate Bank Production Control Room Manager

Job Description:

Job Title Corporate Bank Production Control Room Manager

Location Birmingham

Corporate Title Assistant Vice President

Join our Corporate Bank Production Control Room team and play a pivotal role in managing critical incidents, ensuring platform stability, proactively identifying, assessing, and escalating production risks, strengthening control effectiveness, and driving operational excellence. This role is ideal for someone who enjoys fast paced environments, has strong technical, analytical, and risk management skills, and thrives in global collaboration.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:  

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Lead daily production status calls and ensure incidents are well understood and followed through
• Manage senior management bridges during critical incidents with clear, structured communication
• Highlight any risks and concerns identified during the incident, analyse service performance and resilience issues to improve stability
• Support risk management and regulatory reporting across the supported applications and help assure compliance to production controls
• Support business continuity, disaster recovery, and component failure testing
• Support problem and knowledge management, maintain strong documentation standards, and identify training needs to strengthen the team’s incident and problem resolution capabilities

Your skills and experience

• Ability to manage high-pressure incidents using clear communication, sound judgement, and a strong understanding of end-to-end application
• Manage senior management bridges during critical incidents with clear, structured communication
• Highlight risks and concerns identified during incidents and analyse service performance and resilience issues to improve stability
• Support risk management and regulatory reporting across supported applications and help assure compliance with production controls
• Lead daily production status calls and ensure incidents are well understood and followed through
• Experience with Production Application Support Services, ITIL, and ITSM processes within a global production operations context
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs

How we’ll support you

• Training and development to help you excel in your career

• Flexible working to assist you balance your personal priorities

• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers.

If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.