AmazonPosted 1w ago

CTK Svc Associate

CTK Svc Associate at Amazon scores 34 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

IN, TS, Hyderabad - Virtualjuniorfull-time

AI in this role

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About Amazon Centralized Timekeeping

The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels. Today, CTK supports and manages time and attendance matters for thousands of Amazon Associates. Requests for edits are submitted via trouble ticketing from operators and HR across the network. The Centralized team manages the ticket queue by executing on the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect. The efforts of this team support the business by ensuring associate’s time and attendance matters are handled with speed, precision and with customer obsession always in mind.

Basic qualifications

- Bachelor's degree or Advanced Degree
- Experience performing accurate data entry and analysis
- Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results, or experience in finance role where you owned financial reporting for a business area
- Experience owning end-to-end programs to drive results

Preferred qualifications

- Experience working with Windows, Word, Excel, MyTime (Kronos) and PowerPoint
- Experience in administrative tasks such as data entry, managing data driven report processes or processes
- Experience working with Microsoft Word, Excel and PowerPoint
- Experience performing accurate data entry and analysis
- Experience with MS Office Suite, CRMs (Salesforce) and other systems
- 6+ months of human resources experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.