AmazonPosted 1w ago

Customer Marketing Specialist, Global Customer References Team

Customer Marketing Specialist, Global Customer References Team at Amazon scores 45 out of 100 on AI centrality, which makes it a Level 2 role on this board.

US, WA, Seattlemidfull-time$80k-$106k

AI in this role

Own the end-to-end lifecycle of customer storytelling and leverage AI-powered tools to scale content production.

ai-toolscontent-management-systems

customer-marketingcopywritingcross-functional-leadershipcontent-strategy

As a Customer Marketing Specialist, you will own the end-to-end lifecycle of customer storytelling — from discovering and vetting customer success stories against strategic criteria to amplifying them across marketing channels for maximum impact. You will work cross-functionally with product marketing, industry marketing, PR, content teams, campaigns, demand generation, and account teams to ensure strategic alignment and high-quality storytelling at scale.

The ideal candidate has a passion for customer-centric storytelling, the ability to transform complex technical concepts into compelling narratives, and experience building and improving scalable mechanisms to deliver results. A proven track record of managing cross-functional content programs and influencing without direct authority is essential.

Key job responsibilities
Own the end-to-end lifecycle of customer references from identifying and vetting customer stories against strategic criteria (industry relevance, quantifiable outcomes, AWS differentiation, narrative arc) to recommending top candidates for campaigns, keynotes, and media opportunities.

Curate and manage priority customer stories by product, industry, and strategic theme; enforce high-quality criteria promoting impact over volume; brief executives and enable stakeholder teams with ready-to-use reference materials.

Facilitate regular touchpoints with stakeholders, content strategists, campaign managers, PR, and account teams. Establish and lead working groups to surface stories, align on priorities, and coordinate storytelling efforts across the organization.

Draft and produce customer case studies, executive summaries, reference slide copy, headlines, and talking points according to AWS style guidelines and storytelling best practices. Write technical case studies and support video storytelling production.

Identify opportunities to leverage AI for operational excellence and content production at scale. Build, test, and iterate on AI-powered tools to accelerate content creation while maintaining quality standards.

Design and execute promotion plans for customer assets in partnership with video, social, web, and campaign teams. Coordinate customer story placement across channels to maximize reach and impact.

Champion internal platform adoption for customer reference management; define requirements for platform improvements; ensure customer stories are properly logged, searchable, and accessible to stakeholders.

A day in the life
This role is part storyteller, part program manager, part creative strategist — and it moves fast. If you love connecting people, finding the signal in the noise, and making customers the hero, you'll thrive here.

Basic qualifications

- 2+ years of professional non-internship marketing experience
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience in a marketing role

Preferred qualifications

- Experience working with a Content Management System (e.g. Wordpress, Drupla, Joomla, etc.)
- Experience using integrated campaigns to solve brand/business challenges

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 80,200.00 - 105,700.00 USD annually

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Customer MarketingCopywritingCross Functional LeadershipContent StrategyAI ToolsContent Management Systems

Questions you could be asked

Tell me about a project where customer marketing was part of your work. What did you do?
Tell me about a project where copywriting was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where content strategy was part of your work. What did you do?
Walk me through how you've used AI Tools in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Marketing, Copywriting, Cross Functional Leadership, Content Strategy, and AI Tools. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list — this role treats it as a required part of the job.

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