Customer Payments Graduate

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.

If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.

Customer Payments Graduate

Ebury Malaga Office - Hybrid: 4 days in the office, 1 day working from home per week

We are looking for a Customer Payments Graduate to join our Customer Payments team, reporting to the Customer Payments Manager. We are looking for someone who can ideally speak Spanish and English, although any other languages will be an asset. 

What you’ll do

● Reconciliation of client funds and outbound payments received across Ebury’s network of bank accounts, across all back office systems, in accordance with internal processes
● Investigation of unallocated and/or non-received funds, and rejection or escalation as required
● Funding client trades, where manual funding is required
● Verification of remitter bank account data
● Assign currency accounts to clients as requested, and in accordance with internal guidelines
● Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAs
● Completion and verification of payment beneficiaries, in accordance with internal processes
● Complete allocated tasks with focus, and in a timely manner
● Communicate the status of tasks to colleagues and managers, and escalate problems swiftly, as needed
● Adhere to all internal policies, processes and procedures
● Management of payment issues and queries relating to SWIFT and domestic payments, including processing of SWIFT query messages (MT199, MT192, MT195/6 and MT999), in line with internal processes and SLAs
● Investigate non-received, short or returned payments, and process or escalate as required, in line with internal processes
● Process payment returns and rejections, in line with internal processes
● Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI

What you’ll need

● University degree
● Working knowledge of desktop based office software such as MS office- Excel, Word, Outlook and other applications
● Proactive, with the ability to work within strict time-frames and under pressure
● Diligent, with good attention to detail
● Effective research skills with an ability to find solutions independently
● Good communication skills as well as a good level of English, both written and verbal
● Co-operative, and comfortable working in a team environment
● Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
● Motivated, with a desire to make Ebury a success

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Malaga Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

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About us

Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. 

Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team. 

At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. 

The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.

We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.

Important Security Notice for Job Applicants:
Ebury only accepts applications via official Ebury channels. We will only contact you from an @ebury.com domain. Always check the emails you receive from us, and note that we will never request payment for any part of the recruitment process. Stay safe and report suspicious activity.

Notice to Recruitment Agencies and Search Firms:
Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires.

AI Transparency Statement:
Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. All hiring decisions, including application reviews, shortlisting, and final selections are evaluated and conducted by human talent acquisition professionals and hiring managers.