Customer Service Representative

Join us as a Customer Service Representative to take your customer service career to the next level with a global market leader.

Make your mark in Customer Service

Our Customer Service team serves as a key point of contact for customers and business partners, delivering exceptional service and support across a range of insurance products.

This role is responsible for supporting customers and intermediaries through various service channels, ensuring inquiries are handled professionally and efficiently while contributing to operational excellence and service quality.

How you will create an impact

• Deliver professional and responsive customer service by handling inquiries, requests, and issue resolution via phone, email, and other communication channels.

• Provide accurate information on insurance products, services, policy coverage, and processes to customers and intermediaries.

• Achieve first-contact resolution whenever possible by effectively addressing customer concerns and minimizing escalations.

• Maintain accurate and up-to-date records of customer interactions within the CRM system.

• Support the resolution of customer feedback, service requests, and operational inquiries in a timely manner.

• Communicate effectively with cross-functional teams to ensure seamless service delivery.

• Adhere to company policies, procedures, compliance requirements, and service standards.

• Support general administrative duties and ad hoc assignments as required.

What you'll need to succeed

• 3-5 years of experience in customer service, contact centre operations, insurance operations, underwriting support, or administrative support functions.

• Experience within General Insurance, particularly Accident & Health, Motor, Travel, Personal Property, or SME insurance, is preferred.

• Experience using CRM platforms such as Salesforce is an advantage.

• Strong customer service mindset with the ability to manage inquiries and resolve issues professionally.

• Excellent communication and interpersonal skills with the ability to collaborate effectively with internal and external stakeholders.

• Proficiency in Microsoft Office applications, particularly Word and Excel.

• Proficiency in Thai and a good command of English.

Ready to make a bigger impact?

We look forward to reviewing your application.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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