Customer Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist based in the United States.

This role provides frontline support to customers using software solutions designed for the fitness and wellness industry.
You will help businesses and their members overcome technical and operational challenges through responsive, thoughtful service.
Working across phone, live chat, Zoom, and ticketing channels, you will troubleshoot issues and guide customers toward effective solutions.
You will own customer concerns from initial contact through resolution, escalating issues when additional expertise is required.
The role combines problem-solving, communication, empathy, and attention to detail in a collaborative SaaS environment.
You will also contribute to knowledge resources and process improvements that strengthen the overall support experience.
This is an opportunity for a customer-focused professional who enjoys helping people, learning technology, and making a measurable difference.