OpenAIRemote · Dublin, Ireland
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OutreachPosted today
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Technical Support Engineer Tier 3 - London, UK
Technical Support Engineer Tier 3 - London, UK at Outreach scores 10 out of 100 on AI centrality, which makes it a Level 1 role on this board.
Remote (London)seniorFull-Time
AI in this role
Provide tier 3 technical support for an AI revenue platform, handling complex escalations and cross-functional resolutions.
databricks
troubleshootingincident-managementtechnical-supportcross-functional-collaboration
The Role
The Senior Tier 3 Technical Support Engineer (TSE) is a trusted advisor to the broader Outreach Technical Support team, as well as an entry-point for back-line Technical Support delivery. This role delivers on a broad range of Tier 3 Technical Support responsibilities across the organization. The Senior Tier 3 TSE serves as a key cross-functional collaborator helping drive resolutions of our most complex technical support issues. The role partners with Technical Support Delivery, Technical Escalations Management, Technical Account Management, Customer Success, Professional Services, Product Management, and Product Engineering. The Senior Tier 3 TSE serves as a subject matter in at least one product functional area and can effectively investigate, troubleshoot, and resolve a wide variety of technical issues. This role plays a central part in our mission-critical incident management process.Location While we are remote-friendly, we remain an "office-centric" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in London so you would be able to connect with your team on weekly regular basis, attend in-person meetings and company events. This is a full-time, permanent role, not eligible for contractors and for work from other countries.
NOTE:
The offer is contingent upon successfully passing the background screening process.
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