Data Center IT Support Engineer, Data Centre Operations

Amazon is hiring a Data Center IT Support Engineer, Data Centre Operations in Melbourne, Australia. It pays AUD 82k-AUD 137k a year and Level rates it ; you can apply on Level.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Linux, Ticketing Systems and hardware troubleshooting.
Level files it as a mid-level role.
Level lists 22,000+ other open roles at Amazon.
The role was posted within the past week.

AI in this role

Install, maintain, and troubleshoot server and networking infrastructure in large-scale AWS data centers.

linuxticketing-systems

hardware-troubleshootingcomputer-networkingdata-center-operationsserver-maintenance

Are you excited about Server and Networking Technology and want to work in the Largest Data Centers in the World? We are looking for skilled Data Center Technicians with a passion for technology to help us expand our data centers to the next level. At Amazon, career progression is part of our environment. We want you to progress, so come and work for the world’s most Customer-centric Company.

You will work on installing and troubleshooting the infrastructure that supports the AWS cloud. You will also be responsible to work with logistics and other teams to maintain daily operations. There is never a dull moment as each day presents itself with different challenges.

Data Center Operations designs, installs & maintains the world’s largest Computing Infrastructure. This role is a unique opportunity to work in some of the most advanced data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of cloud technology in the region.

Salary Range : AUD 81,800 - AUD 136,600

Key job responsibilities
- Escalation point and technical troubleshooter for all Systems and problems.
- Deep diving into Linux server issues.
- Remediation of physical layer outages, both Systems & Network.
- Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events.
- Shift work (4 days on and 4 days off including night shifts on a rotational basis).
- Install & configure racks of hosts in line with internal SLAs.
- Triage & resolve trouble tickets for all devices in your region.
- Physical replacement of server and network device parts.
- Ensure correct rotation of parts & spares.
- Enforcing Amazons Security Best Practices.
- Interact with third party vendors & contractors.
- Engage with Remote Hands & Eyes in EU Regional Cloudfront POPs.
- This position also has a physical component requiring the ability to lift & rack equipment using our lifting equipment.
- It may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
- Candidates must possess a valid driver’s license and their own vehicle to travel between sites.

Basic qualifications

- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma

Preferred qualifications

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Data Center IT Support Engineer, Data Centre Operations at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Data Center IT Support Engineer, Data Centre Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is AUD 82k-AUD 137k a year.
The role is based in AU, VIC, Melbourne.
The job was posted on October 14, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Hardware TroubleshootingComputer NetworkingData Center OperationsServer MaintenanceLinuxTicketing Systems

Questions you could be asked

Tell me about a project where hardware troubleshooting was part of your work. What did you do?
Tell me about a project where computer networking was part of your work. What did you do?
Tell me about a project where data center operations was part of your work. What did you do?
Tell me about a project where server maintenance was part of your work. What did you do?
Walk me through how you've used Linux in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Hardware Troubleshooting, Computer Networking, Data Center Operations, Server Maintenance, and Linux. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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